Espresso or filter, kept running
Crem International is really two machines under one badge, and we repair both. Expobar traditional espresso (Diamant Pro, Onyx, EX2, EX3, ONE, Zircon) and the Coffee Queen and Crem side (Mega Gold, Tower, Thermos, HVA, plus SC45 and Unity bean-to-cup), Toronto to Oshawa. A leaking group, a scaled sprayhead, a jammed brew chamber, a frozen touchscreen: whatever yours is doing, we have had it on the bench before. Tell us the model and we will get it sorted.
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Crem International is the rare brand that lives in two completely different worlds. The Expobar side is classic Italian-pattern espresso, group heads and OPVs and steam valves, built for cafes and restaurants. The Coffee Queen and Crem side is fresh-brew filter and push-button bean-to-cup, sprayheads and brew chambers and milk modules, built for offices and hospitality. On the bench the two share almost no parts and almost no fault vocabulary, which is exactly why they reward a technician who works on both.
Call for Crem service →Why Grajqevci
Call in the morning and a technician is usually on-site before the day is out. Most Crem jobs get diagnosed and fixed on the first visit.
Commercial coffee equipment is all we do, and Crem is one of the platforms we know best. Not a generalist guessing at a service manual. Genuine OEM parts, industry-standard procedures.
Flat rate for the visit, with parts billed separately. For bigger jobs you'll see a written quote on-site before we proceed.
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Trusted by Toronto's most demanding teams
Our services
Boilers, grinders, brew units, milk systems, touchscreens, error codes. We troubleshoot the issue and quote parts before any work begins.
Plumbed-in or self-contained, we handle water filtration, calibration, and staff onboarding so your machine pours perfectly from day one.
Scheduled servicing tuned to your daily volume. Gaskets, seals, descaling, milk system overhaul. Extends machine life by years.
Crem faults we diagnose
Below are the Crem International faults that actually book service calls, split across the Expobar and Coffee Queen sides, each with what causes it and how we fix it.
On Expobar's E61-style and saturated group heads this is routine wear: the gasket hardens, the dispersion screen pits, and the seal lets go under brew pressure. A fresh group gasket and dispersion screen, cleaned threads, and a portafilter test for a clean seal puts it right. Expect it on the Diamant Pro and Megacrem around the 12 to 18 month mark.
Low brew pressure points to a pump motor below spec, an OPV leaking past, or a restriction between pump and group. We measure output at the gicleur, load-test the OPV, and swap the pump when it reads under spec. On vibration-pump models like the Office and prosumer Brewtus, the whole pump assembly gets replaced rather than rebuilt.
Mineral scale plugs the sprayhead holes, so water channels instead of wetting the bed evenly and the coffee comes out weak. We pull the sprayhead, soak it in descaler, clear every hole, and confirm an even pattern across the brew chamber. Mega Gold, Tower, Thermos, and HVA sprayheads differ slightly, so we match the right spec to your model.
The brew valve solenoid is the hardest-working part on the Mega series, so it's a common failure. We test coil resistance, inspect the diaphragm, and replace the valve as a complete assembly. Most Coffee Queen brew valves ride on the truck, so it's usually a first-visit fix.
Usually a hopper gate stuck closed, beans bridging above the grinder throat, or a failed grinder motor. We check the gate, clear any bridge, and read motor current draw, swapping the motor if it's the culprit. We also measure the burrs and replace them when they're below spec.
Coffee Queen's bean-to-cup brew chamber works like other office super-automatics, and grind buildup plus worn seals are what jam or leak it. We pull and inspect the chamber, clean every wear surface, fit new seals, and lubricate the moving parts with food-safe grease. On office machines a chamber service every 12 months keeps this from recurring.
Three usual culprits: scale insulating the boiler element, a tired pressurestat, or a vacuum-breaker leaking on warm-up. We descale the boiler, test the pressurestat against a calibrated gauge, and replace the vacuum-breaker if it's hissing. Steam should hold within spec across a back-to-back drink cycle before we pack up.
Scale on the heating element is the usual reason, with a failing temperature sensor next in line. We drain and descale the tank, check element resistance and amp draw, and verify the sensor against a calibrated reference. Coffee Queen's thermostatic control tolerates a little drift, but not the 10 to 15 degree shift heavy scale produces.
Local municipal water runs 8 to 12 grains hardness, on the high side for the descale intervals both Expobar and Coffee Queen machines assume. We descale, reset the counter, and recommend a softener or scale-reduction cartridge upstream. If a filter is already fitted, we check the cartridge condition while we're in there.
Reading the error log through service mode points to the specific code, whether that's a sensor, a level probe, brew-valve feedback, or a heating fault, and we work back to the root cause. Most Coffee Queen touchscreens are fixable on-site: connector reseating, a firmware refresh, or a digitizer swap. Your brew profiles get backed up before any firmware work.
Vacuum-insulated servers lose their seal after years of being knocked about, and dispense valves clog with coffee residue. We pressure-test the vacuum, replace the dispense valve assembly, and renew the lid gasket. Once the vacuum itself is breached, repair isn't economical, so we quote a replacement server.
Milk residue in the foam chamber and air-intake line is the cause, usually after a skipped daily clean. We strip the milk system, sanitize every pathway, replace worn O-rings, and confirm foam quality on a test cycle. Before leaving, we walk the operator back through the daily cleaning routine that prevents it.
We take on legacy Crem-era machines other shops turn away. Most consumables, gaskets, screens, valves, elements, sensors, and brew-chamber seals, are still available through Crem's parts network or aftermarket equivalents. Obsolete controller boards we source from refurbisher stock, or where it's practical, propose an upgrade to a current board. When a repair stops making financial sense, we say so.
Scale in the steam pathway or a worn valve cartridge is behind it. We descale the steam line, fit a new cartridge, and check for dry steam at the wand tip. It's standard espresso-machine service, and Expobar shares these valve parts across the Crem range.
Crem models we service
Current and legacy platforms. If your machine wears a Crem badge, we work on it. Call us with the name and we'll diagnose before we dispatch.
Crem, city to city
Crem equipment covers a lot of ground for us: independent cafes, conference centres, office programs. Take one from Etobicoke to Markham and the maintenance changes, because the water has. Have a look at your city.
The Crem faults we see most in Toronto, and how far across the city we go.
See Toronto coverageA closer look at Mississauga: where we cover, and what the water does to a Crem.
See Mississauga coverageWhat 140-180 mg/L does to a Crem over a year here, and how we work around it.
See Vaughan coverageBrampton runs 130-160 mg/L. Here's what that means for your Crem.
See Brampton coverageWhy your Crem in Markham wants descaling every 2 to 3 months.
See Markham coverageEverything on how we cover Oakville, and where we get to fastest.
See Oakville coverageHow a Crem call in Burlington actually goes, from your first ring to the parts on the van.
See Burlington coverageThe corners of Hamilton we're in most, and what Crem owners there tend to ring about.
See Hamilton coverageWhat we cover in Etobicoke, and how soon we can be with you.
See Etobicoke coverageBooking a Crem visit in North York, and how quickly we get to you.
See North York coverageYour coffee emergency ends here
Call or submit the form. We confirm your address, model, and the issue.
An experienced technician arrives, runs full diagnostics, and identifies the root cause.
You receive a flat, itemized quote. Nothing proceeds without your green light.
We complete the repair, run a test cycle, and walk you through what to watch for.
Same-day available
By the numbers
Two of our property's espresso machines went down the morning of a corporate breakfast for 200. Their team had both running before service started.
*Estimated based on the approximate distance from our nearest service centre, average commute time, and median service-call length for one machine. Prices in Canadian dollars (CAD $). Final quote provided on-site after diagnosis.
FAQ
20 answers covering service, repair, parts, installation, warranty, and edge cases.
Updated August 2026
Yes. Crem is a core part of what we service, and because it spans two machine types we cover both: Expobar espresso in cafes and restaurants, and Coffee Queen and Crem brewers in offices, conference centres, and hotels. There's usually at least one Crem machine on the bench or a van heading to one.
No, and we'd rather say so plainly. We're an independent commercial coffee specialist, which lets us work on out-of-warranty machines, keep older Expobar and Coffee Queen units running after the maker's network moves on, and quote against the actual job instead of a factory price book.
That's the whole point of calling a specialist. An Expobar Diamant Pro is a traditional espresso machine with group heads, OPVs, and steam valves; a Coffee Queen Mega Gold is a fresh-brew filter machine with sprayheads, tanks, and brew valves. We carry parts and fault knowledge for both, so you don't need two repair companies.
It splits by platform. On the Expobar side it's group-head gaskets and steam-valve wear; on the Coffee Queen side it's scaled sprayheads and brew valves; on the SC45 and Unity bean-to-cup machines it's brew-chamber and milk-system work. All of them are routine, and most finish on the first visit.
On Expobar's E61-style and saturated groups the gasket hardens and the dispersion screen pits with heat cycling, and the seal lets go under brew pressure. It's standard wear around the 12 to 18 month mark. A fresh gasket and screen, cleaned threads, and a portafilter test puts it right.
Almost always a scaled sprayhead. Mineral scale plugs the holes, so water channels through the bed instead of wetting it evenly and the coffee comes out thin. We pull the sprayhead, soak and clear every hole, confirm an even pattern, and check the tank for scale while we're there.
The filter brewers (Mega Gold, Tower, Thermos, HVA) brew ground coffee through a sprayhead into a decanter or thermal server, built for volume. The bean-to-cup machines (SC45, Unity, and the Coffee Queen super-automatics) grind fresh and brew per cup, often with a milk system. They fail in completely different ways, and we service both.
All of the current traditional range: Diamant Pro, Onyx and Onyx Pro, EX2 and EX3, ONE, and Zircon. We also keep older Megacrem, Pulser, Office, Markus, and Rosetta machines running as legacy installs. Tell us the model and we'll confirm parts before we come out.
Yes. The TK variants share the Mega Gold's sprayhead, tank, brew-valve, and control faults, so we treat them as one platform. Whatever the badge says, the parts on the truck and the service procedure are the same.
It depends on what's failed. Lid gaskets and dispense valves we replace on-site, and that solves most hold-temperature complaints. Once the server's vacuum insulation itself is breached, usually after a drop, it isn't economical to repair, so we'll quote a replacement server rather than charge you for a fix that won't hold.
Most of the local supply runs 8 to 12 grains hardness, hard enough to scale up both Expobar boilers and Coffee Queen tanks faster than their default descale intervals assume. We descale, set the machine's hardness to match your supply, and recommend a softener or scale-reduction cartridge upstream on high-volume sites.
Milk residue in the foam chamber and air-intake line, nearly always after a skipped daily clean. We strip the milk system, sanitize every pathway, replace worn O-rings, and confirm foam on a test cycle, then walk your team back through the daily routine that keeps it from coming back.
Coffee Queen uses a numbered set: E1 and E2 are tank temperature and heating faults, E3 is an inlet timeout, E4 is the brew valve, E5 is sprayhead flow, and the higher codes cover bean-to-cup chamber, grinder, and milk faults. Our Crem error-code page lists each with its causes and first checks, and we read the controller log on-site to confirm.
Usually not. Most frozen Crem and Coffee Queen screens are firmware hangs that clear with a controlled reset, and a reflash settles the stubborn ones. A genuine digitizer failure is rarer and is a straightforward part swap, not a reason to write the machine off. We back up your brew profiles before any firmware work.
Usually, yes. We take on legacy Crem-era machines other shops turn away, sourcing gaskets, screens, valves, elements, and sensors through Crem's parts network or aftermarket equivalents, and pulling obsolete controller boards from refurbisher stock. When a repair stops making financial sense against a replacement, we tell you straight.
Almost always worth repairing. A commercial Expobar or a Coffee Queen brewer is a real capital purchase, and most of what fails, gaskets, sprayheads, valves, seals, sensors, costs a small fraction of a new machine. We give you the repair quote and an honest read on remaining life, and you make the call.
The common wear parts ride with us for both platforms: group gaskets, dispersion screens, and steam-valve cartridges on the Expobar side, plus sprayheads, brew valves, and gaskets on the Coffee Queen side. That covers most calls in one visit. Pumps, elements, burr sets, and displays are ordered per job, usually within a business day or two.
Yes, multi-machine visits are routine, and a Crem account often means a mix: an Expobar in the cafe, a Coffee Queen brewer in the conference room, a Unity in the staff kitchen. One booking covers them all, with a single report listing what was done to each. With fleets we also spot patterns, since shared faults usually trace to the water or the cleaning routine.
The visit and diagnosis are a flat rate you hear when you book, so there's no meter running while we investigate. Parts are billed on top and depend on the fault: a gasket or O-ring is minor, a pump or a display is not. For any larger job you get the full number in writing on-site before we start.
Same-day. Calls in before mid-morning usually see a technician the same day, and later ones book for the next business day. Give us the model and any error code when you call, and the van leaves with the likely parts already loaded, espresso-side or filter-side.
About Crem
Reviewed August 2026
Crem is a Swedish-headquartered manufacturer of commercial coffee machines, formed when Coffee Queen and Expobar merged. Production stays in Karlstad, Sweden, and Barcelona, Spain.
Crem was formed in 2010 from a merger that brought together Karlstad, Sweden-based Coffee Queen and Barcelona, Spain-based Expobar (originally part of the Royal/Crem Iberica lineage). Expobar builds traditional commercial espresso machines for cafés and restaurants; Coffee Queen builds fresh-brew filter machines and bean-to-cup units for offices, conference centres, and hospitality. Both brands continue to manufacture in their home countries.
Welbilt acquired Crem in 2018 for approximately $224 million USD. When Ali Group acquired Welbilt in 2022, Crem moved into the Ali Group Coffee Division alongside Rancilio, Egro, Spengler, Promac, and Rancilio Specialty. The coffee division now operates as a coordinated coffee equipment portfolio under Ali Group.
Expobar's current commercial traditional range includes Diamant Pro, Onyx, Onyx Pro, EX2, EX3, ONE, and Zircon. Older Megacrem, Pulser, Office, Office Control, Markus, Rosetta, and Brewtus machines are still common in the field, and we service them as legacy installs.
Current Coffee Queen and Crem office and hospitality platforms include SC45 / SC Line, Unity1, Unity1+, Mega Gold (TK variants included), Tower, Thermos, and HVA. Older Coffee Queen Mega-M, Mega-N, Brilliance, Future, CQ Single Cup, DM-4, ThermoServer, Thermos Office, and Original M-Series machines stay in service as legacy installs, and we keep them running.
Current Expobar models we service include Diamant Pro, Onyx, Onyx Pro, EX2, EX3, ONE, and Zircon. Current Coffee Queen / Crem office platforms include SC45 / SC Line, Unity1, Unity1+, Mega Gold / Mega Gold TK, Tower, Thermos, and HVA. Legacy Expobar Megacrem, Pulser, Office, Office Control, Markus, Rosetta, Brewtus IV, and older Coffee Queen Brilliance, Future, CQ, DM, Mega, ThermoServer, Thermos Office, and Original M-Series machines remain in GTA facilities and we service those too.
Crem is the unusual case of a single brand family that crosses two completely different machine categories. An Expobar Diamant Pro is a traditional Italian-pattern espresso machine with all the service vocabulary that implies, group head, OPV, gicleur, steam valve, heat exchanger. A Coffee Queen Mega Gold or Tower is a fresh-brew filter machine with sprayhead, brew chamber, hot-water tank, and dispense valve. A technician who knows one does not automatically know the other. We service both sides of the Crem portfolio and stock parts for both.
Skip the generic repair shop. Call the team that knows Crem machines.
Call (289) 217-3796 now →