Two-bean Mytico, kept precise
A Mytico Due behind a specialty bar pours espresso from one bean and milk drinks or decaf from another, so a fault narrows the menu fast. We repair these regularly: FoamMaster foam gone thin, the redesigned brew group stalling, a secondary grinder not engaging, iQFlow profile loss, a fault code on the screen. Tell us the symptom and the likely parts come for the repair.
We'll get back to you today.
Thanks. We received your request.
A Grajqevci technician will get back to you today to confirm your machine and book the visit. If it's urgent, call us directly at (289) 217-3796.
Something went wrong sending your request.
Please try again, or call us directly at (289) 217-3796 and we'll book your service over the phone. You can also email support@grajqevci.com.
Franke · Premium hospitality super-automatic
The Mytico Due is the two-bean machine in Franke's Mytico line, built for boutique hospitality and specialty cafes. It pairs twin grinders and dual hoppers with FoamMaster milk, CleanMaster cleaning, and a redesigned brew group, rated for up to 150 cups a day. From the service side the Mytico brew group is the thing to know: it uses different lubrication points than the older A-Line, so it gets serviced on its own terms.
Why Grajqevci
Call in the morning and a technician is usually on-site before the day is out. Most Franke Mytico Due jobs get diagnosed and fixed on the first visit.
Commercial coffee equipment is all we do, and Franke Mytico Due is one of the platforms we know best. Not a generalist guessing at a service manual. Genuine OEM parts, industry-standard procedures.
Flat rate for the visit, with parts billed separately. For bigger jobs you'll see a written quote on-site before we proceed.
Skip the wait
Trusted by Toronto's most demanding teams
Mytico Due faults we diagnose
These are the Mytico Due faults we meet on specialty service calls, from the redesigned brew group to FoamMaster hygiene, with the cause and fix for each.
Worn seals, grind buildup, or a misaligned piston. The redesigned Mytico brew group uses different lubrication points than older A-Line. We pull the unit, clean every wear surface, replace gaskets, lubricate the correct cam path, and verify cycle integrity.
Flow meter scaling or pump pressure loss. We measure pump output, clean the flow meter, recalibrate iQFlow, and quote pump replacement if output is below spec.
Torn brew screen or worn piston seal. We inspect both screens, replace those that show wear, fit a new piston seal, and recalibrate grind.
Scale insulating the element or element degradation. We descale, measure heat-up time, test element resistance, and replace the element if needed.
Counter not reset properly or hardness outside calibrated range. We reset the counter, check hardness, and replace the filter cartridge if exhausted.
Brew unit seal leak or drain blockage. We pressure-test, clear blockages, and replace seals where leaks are confirmed.
Milk-protein buildup or worn air-intake spring. We strip and sanitize the FoamMaster, replace the spring and O-rings, recalibrate air-flow, and verify foam density on each profile.
Cold-foam air valve out of calibration or milk cooler drifting in temperature. We recalibrate the valve, test cooler output, and verify cold foam on each profile.
Air leak in the suction line, worn impeller, or blocked intake. We pressure-test the line, inspect the pump, replace the impeller and seals, and verify prime.
Daily clean skipped or cartridge exhausted. We deep-clean the full milk pathway, replace the cartridge, refresh customer training, and replace the milk hose if stained.
Burr wear, often uneven if one hopper sees more volume. We weigh dose from each grinder, measure burr gap, recalibrate, and replace burrs as needed.
Failed motor relay or feedback sensor not registering. We test the relay, verify sensor signal, and replace the failing component.
We roll back firmware to a known-stable build or apply the latest patch, then restore drink profiles from backup.
We read the full error log, identify the failing component, and replace the specific sensor, relay, or board element. Error log is cleared and the machine is functionally tested.
Level sensor reading incorrectly or a blockage in the cleaning circuit. We diagnose where the cycle is stalling, clear blockages, and replace the sensor if needed.
Your coffee emergency ends here
Call or submit the form. We confirm your address, model, and the issue.
An experienced technician arrives, runs full diagnostics, and identifies the root cause.
You receive a flat, itemized quote. Nothing proceeds without your green light.
We complete the repair, run a test cycle, and walk you through what to watch for.
Parts on the truck
The record
Our two-group went down right before the morning rush and they had a tech out the same day. Back in business before our regulars noticed.
*Estimated based on the approximate distance from our nearest service centre, average commute time, and median service-call length for one machine. Prices in Canadian dollars (CAD $). Final quote provided on-site after diagnosis.
FAQ
20 answers covering service, repair, parts, installation, warranty, and edge cases.
Updated August 2026
Twin grinders and dual hoppers let it pour espresso from one bean and milk drinks or decaf from a second, selected per drink. When the two grinders start dosing differently it is usually uneven burr wear from one hopper doing more work. We weigh each side and recalibrate.
The Mytico brew group was redesigned, so its lubrication points and wear surfaces are not where an older A-Line technician expects them. Greasing the wrong path or missing one causes early stalls. We service it on its own terms, with the correct food-safe lubrication and fresh gaskets.
Usually a failed motor relay or a feedback sensor not registering, rather than the grinder motor itself. We test the relay, confirm the sensor signal, and replace whichever has failed. The machine can run on the primary grinder while the part is on order if you need it.
Almost always milk protein in the foam chamber or a worn air-intake spring. We strip and sanitize the FoamMaster, fit a fresh spring and O-rings, recalibrate the air-flow, and verify foam density on each profile. A consistent daily clean keeps it dense.
Up to about 150 cups a day, which suits boutique hotels, specialty cafes, and restaurants rather than the highest-volume QSR work. At that level the milk hygiene and brew-group service set the schedule, and we tie them to your real volume and water.
Usually a flow meter fouled with scale or the pump losing pressure. We measure pump output, clean the flow meter, and recalibrate the iQFlow profile against the recipe target. If the pump cannot hold spec, we quote a replacement before fitting one.
Probably just software. We roll the firmware back to a stable build or apply the corrected patch, then restore your drink profiles from backup. A screen that only hung on a firmware update rarely needs replacing.
Usually, comfortably. Most faults are seals, sensors, a grinder relay, or a brew-group service, all a fraction of replacement. We flag replacement only when an old unit needs several major parts at once, and you get the math first.
Flat rate for the visit, parts billed at their actual cost on top. You'll hear the rate when you book, and for bigger jobs we quote in writing on-site before any work starts. No estimate that balloons mid-job.
Same-day. Call in the morning and a technician is usually on-site before the day is out; calls placed later in the day book for the next morning. Urgent breakdowns get priority routing.
The GTA and most of the Golden Horseshoe: Toronto through Mississauga, Vaughan, and Markham, out to Oshawa, Hamilton, and Niagara. If you're not sure you're in range, call and we'll tell you straight.
No. We work call by call. Plenty of customers put us on a maintenance schedule eventually, but that's their choice after seeing the work, never a requirement.
Parts carry their manufacturer warranty, and we stand behind our labour: if the same fault recurs, call us and we'll review it. Specific terms are discussed upfront on each job, not promised in marketing copy.
On-site whenever possible, which is most of the time. If a job genuinely needs the bench, like a full boiler rebuild or major electronics work, we'll say so before anything leaves your building.
Call us or send the form on this page. We confirm the machine, the fault, and a time window the same day. If it's urgent, say so and we'll route the nearest technician.
Diagnosis first: we confirm the fault, tell you what caused it, and quote the fix before touching a wrench. Most repairs finish in that same visit because the common wear parts ride on the truck.
High-wear parts for the platforms we service constantly ride on the truck. Anything else we order, usually next-day where suppliers allow, and we tell you the lead time before committing you to anything.
Usually, yes. We service legacy machines for as long as parts can be sourced, and we're honest when a repair stops making financial sense against a replacement. You get the math, you make the call.
Often, but that's not the pitch. We quote against the actual work, not a factory pricing book, and we'll tell you when a manufacturer warranty claim is the better route. Transparency is the value; the price usually follows.
Yes, and we do it by default on the way out. Half of repeat faults trace back to skipped daily cleaning or wrong routine, so the technician walks your team through what actually matters before leaving.
One call books a technician who knows the Mytico brew group inside out.
Call (289) 217-3796 now →