Group gasket worn
The brew group still runs a gasket and screen, and they wear like any espresso group's. We back-flush, replace both, and prove the seal with test cycles.

Filter, held to espresso specs
Filter service stops fast when the PureBrew+ can't hold its recipe. We repair this platform with the same instruments we bring to the espresso side: T3 temperature verification, flow and dose recalibration, clogged PureBrew pathways stripped and cleaned, NEO and touchscreen faults traced to the component. Your batch menu comes back with the numbers it was programmed with.
We'll get back to you today.
Thanks. We received your request.
A Grajqevci technician will get back to you today to confirm your machine and book the visit. If it's urgent, call us directly at (289) 217-3796.
Something went wrong sending your request.
Please try again, or call us directly at (289) 217-3796 and we'll book your service over the phone. You can also email support@grajqevci.com.


Victoria Arduino · Current PureBrew coffee system
PureBrew+ is Victoria Arduino's dedicated platform for filter-style coffee, built on the same T3 multi-boiler backbone. Instead of pressure-driven espresso, the PureBrew cycle manages flow and temperature to brew a clean filter profile, with recipes stored per coffee. Specialty cafes run it beside a Black Eagle to cover the batch and single-cup menu. From the bench, water quality decides everything: the brew pathway and its restrictors clog with fines and scale long before the electronics complain.
Why Grajqevci
Call in the morning and a technician is usually on-site before the day is out. Most Victoria Arduino PureBrew+ jobs get diagnosed and fixed on the first visit.
Commercial coffee equipment is all we do, and Victoria Arduino PureBrew+ is one of the platforms we know best. Not a generalist guessing at a service manual. Genuine OEM parts, industry-standard procedures.
Flat rate for the visit, with parts billed separately. For bigger jobs you'll see a written quote on-site before we proceed.
Skip the wait
Trusted by Toronto's most demanding teams






PureBrew+ faults we diagnose
Here's what actually goes wrong on a hard-working PureBrew+, with the cause and the fix we apply for each.
The brew group still runs a gasket and screen, and they wear like any espresso group's. We back-flush, replace both, and prove the seal with test cycles.
A stuck pre-infusion solenoid changes how the bed saturates, and the cup shows it. We test actuation, replace the solenoid, and confirm the cycle profile.
Load cells out of calibration or vibration through the drip tray are the two causes of weight-based doses drifting. We calibrate against reference weights, level the chassis, and reprogram by weight; persistent drift gets a load cell replacement quote.
When the delivered profile stops matching the program, we read the transducer signal across a cycle to separate a control loop fault from a sensor fault, then recalibrate or replace accordingly and verify the curve.
Pump wear shows first under sustained load. We measure output with a calibrated gauge and replace the pump when it can't hold spec.
A part-blocked gicleur slows the flow the recipe depends on. We pull it, clean it ultrasonically, and verify flow rate before the next batch.
A drifted NTC sensor pulls brew temperature off the recipe. We test the sensors against a calibrated reference, descale the affected circuit, and recalibrate the T3 offsets.
Scale on the steam element slows recovery. We descale, test the element's resistance against spec, and replace it if it reads low.
Fittings, brass elbows, and the three-way valve discharge cover most chassis leaks. We pressure-test, dye-trace, and replace the failed part.
A worn steam valve cartridge is behind most drips. The valve gets rebuilt with a fresh kit, the tip descaled, and the shutoff verified on the gauge.
Milk residue in the air intake is what kills the foam. We strip the module down, sanitize it, fit new O-rings and a check valve, and verify the texture.
NEO manages heat recovery and intelligent power draw, and fault codes here usually point to a recovery-loop sensor or a controller relay. We read the full diagnostic log, test against spec, and replace the failing component, restoring NEO calibration before reassembly.
Touchscreen hangs are usually firmware. Hard reset first, a reflash if it repeats, and the display module replaced only for true hardware failure.
Corroded microswitches behind the panel stop presses registering. We clean the contacts, replace failed switches and LEDs, and verify every button.
Scale on the conductivity probe misleads the fill logic. We descale it and replace it if pitted.
A recovery-loop sensor out of spec quietly costs you the energy savings. We test against the diagnostic reference, replace the sensor, and recalibrate NEO.
A failed relay or tripped thermal fuse is the whole story here. We test both and replace what's gone.
Your coffee emergency ends here
Call or submit the form. We confirm your address, model, and the issue.
An experienced technician arrives, runs full diagnostics, and identifies the root cause.
You receive a flat, itemized quote. Nothing proceeds without your green light.
We complete the repair, run a test cycle, and walk you through what to watch for.
Parts on the truck
What we've done
They fixed our coffee machine on-site, minimizing downtime and keeping business running smoothly.

*Estimated based on the approximate distance from our nearest service centre, average commute time, and median service-call length for one machine. Prices in Canadian dollars (CAD $). Final quote provided on-site after diagnosis.

FAQ
20 answers covering service, repair, parts, installation, warranty, and edge cases.
Updated August 2026
The brew pathway is narrowing, usually with fines and coffee oils, and on hard water, scale joins in. Flow restrictors feel it first. We strip and clean the pathway, replace the seals, and verify the flow rate matches the programmed recipe again.
Check the beans and grind first, but if those haven't changed, suspect temperature or flow. A drifted sensor pulls brew temperature off the recipe, and a partial clog changes contact time. We measure both against the recipe's targets, which settles the question with numbers instead of guesses.
The controller has lost confidence in one of its boiler temperature readings and has protected that circuit. It's usually a sensor or its wiring rather than the boiler itself. We test the sensors against a reference, fix the failed side, and recalibrate.
Both, and the PureBrew+ rewards that overlap: it runs the same T3 multi-boiler backbone as the espresso range, so the heating, sensor, and control work is identical territory. The filter-specific knowledge (pathway flow, recipe verification) sits on top. One technician covers the whole machine.
Controller memory or firmware. We back up what's recoverable, reflash to a stable build, restore the recipes, and verify each one loads and runs. It's annoying rather than serious, and it doesn't usually point at deeper hardware trouble.
It earns its descales differently: filter recipes push more water per drink through the brew path, so scale accumulates where the flow lives. The honest schedule depends on your water and volume. We check scale condition on every visit and adjust the interval to the evidence.
Hard power-cycle at the breaker and it will usually come back; firmware hangs cause most lockups. If it repeats, the controller wants a reflash to a stable build. A genuinely failed display is rare and is a part swap rather than a crisis.
Related but not identical. The Eagle One offers PureBrew as an option on the espresso group, while the PureBrew+ is a dedicated platform for filter service. The cleaning and flow work overlaps; the dedicated machine has its own service path, and we handle both.
Flat rate for the visit, parts billed at their actual cost on top. You'll hear the rate when you book, and for bigger jobs we quote in writing on-site before any work starts. No estimate that balloons mid-job.
Same-day. Call in the morning and a technician is usually on-site before the day is out; calls placed later in the day book for the next morning. Urgent breakdowns get priority routing.
The GTA and most of the Golden Horseshoe: Toronto through Mississauga, Vaughan, and Markham, out to Oshawa, Hamilton, and Niagara. If you're not sure you're in range, call and we'll tell you straight.
No. We work call by call. Plenty of customers put us on a maintenance schedule eventually, but that's their choice after seeing the work, never a requirement.
Parts carry their manufacturer warranty, and we stand behind our labour: if the same fault recurs, call us and we'll review it. Specific terms are discussed upfront on each job, not promised in marketing copy.
On-site whenever possible, which is most of the time. If a job genuinely needs the bench, like a full boiler rebuild or major electronics work, we'll say so before anything leaves your building.
Call us or send the form on this page. We confirm the machine, the fault, and a time window the same day. If it's urgent, say so and we'll route the nearest technician.
Diagnosis first: we confirm the fault, tell you what caused it, and quote the fix before touching a wrench. Most repairs finish in that same visit because the common wear parts ride on the truck.
High-wear parts for the platforms we service constantly ride on the truck. Anything else we order, usually next-day where suppliers allow, and we tell you the lead time before committing you to anything.
Usually, yes. We service legacy machines for as long as parts can be sourced, and we're honest when a repair stops making financial sense against a replacement. You get the math, you make the call.
Often, but that's not the pitch. We quote against the actual work, not a factory pricing book, and we'll tell you when a manufacturer warranty claim is the better route. Transparency is the value; the price usually follows.
Yes, and we do it by default on the way out. Half of repeat faults trace back to skipped daily cleaning or wrong routine, so the technician walks your team through what actually matters before leaving.
Specialists who treat filter coffee as seriously as espresso.
Call (289) 217-3796 now →