Fetco CBS-2231 NG repair, on-site across Toronto and the GTA.

Most frozen NG screens are a firmware hang rather than dead hardware. We run a controlled reboot, check the firmware against the current revision, and reflash if it keeps locking. If the digitizer itself has failed the display is a routine swap, and we back up your brew recipes before any firmware work so nothing is lost.

On the NG single-tank the usual cause is scale insulating the element or a temperature probe reading low. We descale the tank, check the element against spec, and measure brew temperature right at the sprayhead before we leave. A probe that has genuinely drifted gets replaced against a calibrated reference.

An E-code points at one subsystem, a probe, the element protection, or a valve. We read the full log through the service menu, match the code to the real fault, and fix the cause rather than just clearing the message. The brewer gets a full test cycle before we close the call.

Usually, yes, and it is rarely the brewer. A dropout is almost always network credentials or the connectivity module. We confirm the credentials, reset the module, and replace it only if the radio has actually failed, then watch it reconnect.

On unfiltered local supply, expect a descale every two to three months at hotel volume, longer with a filter fitted and lighter use. The honest tell is heat-up time and the machine's own alert. If the descale alert will not clear after a completed cycle, the counter needs resetting.

Almost always worth repairing. The NG is a serious capital purchase, and most of what fails on it, seals, probes, valves, even a sprayhead, costs a fraction of a new machine. We give you the repair number and an honest read on remaining life, and you decide.

Yes. We reset the bypass split that sets strength through the service menu and verify brew temperature at the sprayhead, then tune the profile to the coffee you actually serve instead of leaving factory defaults. Your existing recipes are backed up first.

Scale narrowing the sprayhead orifices is shifting the water pattern, so the bed brews unevenly and the cup goes thin. We pull the head, clear and descale each hole, check the pattern against a clean reference, and inspect the dispersion plate above the basket while we are in there.

Flat rate for the visit, parts billed at their actual cost on top. You'll hear the rate when you book, and for bigger jobs we quote in writing on-site before any work starts. No estimate that balloons mid-job.

Same-day. Call in the morning and a technician is usually on-site before the day is out; calls placed later in the day book for the next morning. Urgent breakdowns get priority routing.

The GTA and most of the Golden Horseshoe: Toronto through Mississauga, Vaughan, and Markham, out to Oshawa, Hamilton, and Niagara. If you're not sure you're in range, call and we'll tell you straight.

No. We work call by call. Plenty of customers put us on a maintenance schedule eventually, but that's their choice after seeing the work, never a requirement.

Parts carry their manufacturer warranty, and we stand behind our labour: if the same fault recurs, call us and we'll review it. Specific terms are discussed upfront on each job, not promised in marketing copy.

On-site whenever possible, which is most of the time. If a job genuinely needs the bench, like a full boiler rebuild or major electronics work, we'll say so before anything leaves your building.

Call us or send the form on this page. We confirm the machine, the fault, and a time window the same day. If it's urgent, say so and we'll route the nearest technician.

Diagnosis first: we confirm the fault, tell you what caused it, and quote the fix before touching a wrench. Most repairs finish in that same visit because the common wear parts ride on the truck.

High-wear parts for the platforms we service constantly ride on the truck. Anything else we order, usually next-day where suppliers allow, and we tell you the lead time before committing you to anything.

Usually, yes. We service legacy machines for as long as parts can be sourced, and we're honest when a repair stops making financial sense against a replacement. You get the math, you make the call.

Often, but that's not the pitch. We quote against the actual work, not a factory pricing book, and we'll tell you when a manufacturer warranty claim is the better route. Transparency is the value; the price usually follows.

Yes, and we do it by default on the way out. Half of repeat faults trace back to skipped daily cleaning or wrong routine, so the technician walks your team through what actually matters before leaving.