Nuova Simonelli Prontobar repair that shows up today. GTA-wide.

Burr wear is the silent setting nobody adjusts; as the burrs dull, particle size shifts and dose drifts with it. Motor drift contributes on older units. We weigh the output, recalibrate the dose, and replace the burrs if the measurements say they're finished.

Stop and check the hopper first, because the classic cause is a small stone that travelled in with the beans. Running it risks chipping the burrs, which turns a clean-out into a parts job. We strip the grinder, clear the debris, inspect the burrs, and replace them only if they're actually damaged.

Beans bridge above the throat, the hopper gate sticks, or oily beans glue themselves to the chute; occasionally the motor isn't engaging at all. We clear the bridge, clean the oils out of the throat, verify the gate, and test motor current draw so the real cause is confirmed rather than assumed.

Inconsistent foam means the air pathway is partially blocked with milk residue, so the ratio shifts with temperature and time of day. The fix is a full strip and sanitize of the milk module, not another rinse cycle. We also walk your staff through the daily clean that keeps it from coming back.

Very unlikely. Most dead displays are firmware hangs that clear with a proper reset, and a reflash settles the stubborn cases. A genuinely failed module is a part swap, not a death certificate.

It can be either, which is exactly why the hybrid format confuses people. Grind drift makes the puck too coarse; pump wear or scale drops pressure and temperature. We test both sides in sequence (dose first, then brew pressure and temperature) so the actual culprit gets fixed.

Yes, the integrated grinder needs the same care a standalone would: burr inspection, dose calibration, and throat cleaning on a schedule. The convenience of one chassis doesn't remove the upkeep, it just hides it. We fold grinder service into every Prontobar visit by default.

Yes, that's the point of how we train for this machine. Grinder calibration and espresso diagnostics are both standard kit for our techs, so you're not coordinating two trades for one box. One visit, one invoice, both halves verified before we leave.

Flat rate for the visit, parts billed at their actual cost on top. You'll hear the rate when you book, and for bigger jobs we quote in writing on-site before any work starts. No estimate that balloons mid-job.

Same-day in most cases. Call in the morning and a technician is usually on-site before the day is out; calls placed later in the day book for the next morning. Urgent breakdowns get priority routing.

The GTA and most of the Golden Horseshoe: Toronto through Mississauga, Vaughan, and Markham, out to Oshawa, Hamilton, and Niagara. If you're not sure you're in range, call and we'll tell you straight.

No. We work call by call. Plenty of customers put us on a maintenance schedule eventually, but that's their choice after seeing the work, never a requirement.

Parts carry their manufacturer warranty, and we stand behind our labour: if the same fault recurs, call us and we'll review it. Specific terms are discussed upfront on each job, not promised in marketing copy.

On-site whenever possible, which is most of the time. If a job genuinely needs the bench, like a full boiler rebuild or major electronics work, we'll say so before anything leaves your building.

Call us or send the form on this page. We confirm the machine, the fault, and a time window the same day. If it's urgent, say so and we'll route the nearest technician.

Diagnosis first: we confirm the fault, tell you what caused it, and quote the fix before touching a wrench. Most repairs finish in that same visit because the common wear parts ride on the truck.

High-wear parts for the platforms we service constantly ride on the truck. Anything else we order, usually next-day where suppliers allow, and we tell you the lead time before committing you to anything.

Usually, yes. We service legacy machines for as long as parts can be sourced, and we're honest when a repair stops making financial sense against a replacement. You get the math, you make the call.

Often, but that's not the pitch. We quote against the actual work, not a factory pricing book, and we'll tell you when a manufacturer warranty claim is the better route. Transparency is the value; the price usually follows.

Yes, and we do it by default on the way out. Half of repeat faults trace back to skipped daily cleaning or wrong routine, so the technician walks your team through what actually matters before leaving.