Bean program plus decaf
The Encore Ground earns its keep with the bypass chute, and that chute is usually where the trouble starts: pre-ground coffee compacts, the flap sticks, and the decaf drinkers go without. We repair the whole machine, chute included, plus the brew chamber, grinder, and milk-path faults it shares with the rest of the Encore family.
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Cafection · Office bean-to-cup with pre-ground option
The Encore Ground adds a pre-ground bypass chute to Cafection's Encore platform, rated for up to 150 cups a day. The chute matters more than it sounds: it lets an office serve decaf or a specialty pre-ground alongside the main bean program without a second machine. Underneath sits the familiar reverse French press chamber and a fresh milk cooler, so the service picture is the standard Encore one, with the chute flap and its solenoid added to the list of parts that earn their living.
From recent service calls
Why Grajqevci
Call in the morning and a technician is usually on-site before the day is out. Most Cafection Encore Ground jobs get diagnosed and fixed on the first visit.
Commercial coffee equipment is all we do, and Cafection Encore Ground is part of the weekly rotation. Not a generalist guessing at a service manual. Genuine OEM parts, industry-standard procedures.
Flat rate for the visit, with parts billed separately. For bigger jobs you'll see a written quote on-site before we proceed.
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Encore Ground faults we diagnose
The faults below are what an Encore Ground typically books us for, with causes and fixes spelled out.
Pre-ground coffee compacts in the chute, or the chute flap turns sticky with coffee oils. We strip the chute, clean every surface, confirm the flap actuates cleanly, and replace the flap solenoid if it isn't firing.
Seals worn, grind built up, or the agitator out of line. The chamber comes out, the screen gets cleaned, fresh seals go in, and we cycle it until it runs clean.
A torn screen or a coarse grind lets the cup go muddy or thin. We inspect the screen, verify the brew timing, and recalibrate the grind.
A degraded O-ring, nine times out of ten. We pressure-test to confirm, replace the seal set, and check the chamber stays dry across several brews.
The element is either coated in scale or wearing out. We descale first, measure the warm-up time, and only fit a new element when the measurement says the old one is done.
We measure the water hardness, replace the cartridge with the correct spec, and chase any pump or valve fault through the circuit end to end.
A fouled flow meter or pump wear. We measure actual flow, clean the meter, recalibrate the dosing, and quote the pump only if it measures weak.
Milk residue from skipped daily cleans. We deep clean the milk circuit, swap any stained lines, and reset the daily routine with your staff.
A worn impeller or air sneaking in at a connection. We pressure-test the milk circuit, inspect the pump head, and fit a new impeller if the draw is down.
Burrs wearing down quietly. The dose gets weighed, the burr gap measured, the grind time recalibrated, and the burrs replaced when the wear says so.
Needs the red reset button on the main board rather than a wall power cycle. We press it and confirm the controller and screen come back in sync.
Most stuck screens are firmware hangs; the rest are loose ribbon cables. We reset, reseat, and only order a display module when the touch panel is genuinely dead.
We check the network at the machine, test the telemetry board, and reauthorize the unit with the operator's Sophia admin if the registration has drifted.
Level sensor, detergent, or a blocked return line. We pinpoint the stage the cycle dies at and clear, refill, or replace as the diagnosis dictates.
Usually mist or dust on the cup-sensor lens. We clean it, re-aim it, and replace it if detection still drops out.
Your coffee emergency ends here
Call or submit the form. We confirm your address, model, and the issue.
An experienced technician arrives, runs full diagnostics, and identifies the root cause.
You receive a flat, itemized quote. Nothing proceeds without your green light.
We complete the repair, run a test cycle, and walk you through what to watch for.
Parts on the truck
What we've done
Our floor has 200+ staff and a single super-automatic that's running constantly. They sized our maintenance schedule to our actual volume, not a generic plan.
*Estimated based on the approximate distance from our nearest service centre, average commute time, and median service-call length for one machine. Prices in Canadian dollars (CAD $). Final quote provided on-site after diagnosis.
FAQ
20 answers covering service, repair, parts, installation, warranty, and edge cases.
Updated July 2026
Pre-ground coffee compacts far more readily than whole beans, and the chute flap gets sticky with coffee oils on top of that. Finer grinds and humid rooms make it worse. We strip and clean the chute, verify the flap actuates, and replace the flap solenoid if it has stopped firing; switching to a slightly coarser pre-ground helps it stay clear.
That's the bypass path failing while the bean path carries on, which actually narrows the diagnosis nicely. It's the chute, the flap, or its solenoid. Regular coffee never touches those parts, so a quick chute service usually restores the decaf side without touching the rest of the machine.
Most standard commercial grinds work. The chute dislikes very fine, espresso-style grinds, which compact and bridge, and oily flavoured coffees that coat the flap. A medium drip-style grind flows reliably; if you're changing supplier, run a test batch and watch the first few cycles.
A torn or badly seated filter screen in the brew chamber, in most cases. A grind running too coarse produces weak coffee at the same time, which is the other half of the complaint we usually hear. The screen is a quick, inexpensive replacement, and we recalibrate the grind in the same visit.
Milk residue in the cappuccinatore path, almost always from missed daily cleans. We deep clean the circuit, sanitize the connectors, and replace any silicone line that's discoloured, because stained hose walls hold protein no matter how hard you rinse. Then we reset the daily routine with your staff so it doesn't come back.
Up to 150, spread through the day. That's mid-pack for the Encore family and right for most single-floor offices. Run it consistently harder and the wear schedule shortens, which is worth knowing before headcount doubles.
No, that points to a counter problem rather than a thirsty filter. Either the counter wasn't reset after the last swap or its hardness setting doesn't match your actual water. We measure the water, fit the right cartridge, and set the counter so the alert means something again.
Almost always. The faults this model actually has, chute, seals, screens, gaskets, are small-money parts, and the platform is built for repair rather than disposal. If a machine ever reaches the point where repair stops making sense, we'll tell you that before you spend.
Flat rate for the visit, parts billed at their actual cost on top. You'll hear the rate when you book, and for bigger jobs we quote in writing on-site before any work starts. No estimate that balloons mid-job.
Same-day in most cases. Call in the morning and a technician is usually on-site before the day is out; calls placed later in the day book for the next morning. Urgent breakdowns get priority routing.
The GTA and most of the Golden Horseshoe: Toronto through Mississauga, Vaughan, and Markham, out to Oshawa, Hamilton, and Niagara. If you're not sure you're in range, call and we'll tell you straight.
No. We work call by call. Plenty of customers put us on a maintenance schedule eventually, but that's their choice after seeing the work, never a requirement.
Parts carry their manufacturer warranty, and we stand behind our labour: if the same fault recurs, call us and we'll review it. Specific terms are discussed upfront on each job, not promised in marketing copy.
On-site whenever possible, which is most of the time. If a job genuinely needs the bench, like a full boiler rebuild or major electronics work, we'll say so before anything leaves your building.
Call us or send the form on this page. We confirm the machine, the fault, and a time window the same day. If it's urgent, say so and we'll route the nearest technician.
Diagnosis first: we confirm the fault, tell you what caused it, and quote the fix before touching a wrench. Most repairs finish in that same visit because the common wear parts ride on the truck.
High-wear parts for the platforms we service constantly ride on the truck. Anything else we order, usually next-day where suppliers allow, and we tell you the lead time before committing you to anything.
Usually, yes. We service legacy machines for as long as parts can be sourced, and we're honest when a repair stops making financial sense against a replacement. You get the math, you make the call.
Often, but that's not the pitch. We quote against the actual work, not a factory pricing book, and we'll tell you when a manufacturer warranty claim is the better route. Transparency is the value; the price usually follows.
Yes, and we do it by default on the way out. Half of repeat faults trace back to skipped daily cleaning or wrong routine, so the technician walks your team through what actually matters before leaving.
From chute to chamber, we know where to look.
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