The flagship tap, premium floors
The TopBrewer Pro is invisible until it fails, and then the whole floor notices the silence at the tap. We repair these systems with the chassis out and the fault log open: jammed brew units, milk lines gone thin, recipes that stopped syncing, volumes drifting off target. Most visits end with the tap pouring before we pack up.
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TopBrewer · Under-counter bean-to-cup
The TopBrewer Pro is Scanomat's flagship under-counter system, rated for up to 150 cups a day. The bean-to-cup machinery, hopper included, lives in the cabinet, milk chills in an adjacent refrigerated unit, and orders arrive through the app over Wi-Fi with recipes managed cloud-side. On our bench the pattern is steady: brew unit seals every year or so under daily load, milk pathway service, and the occasional solenoid or flow sensor that lets the dispense drift.
Why Grajqevci
Call in the morning and a technician is usually on-site before the day is out. Most TopBrewer Pro jobs get diagnosed and fixed on the first visit.
Commercial coffee equipment is all we do, and TopBrewer Pro is one of the platforms we know best. Not a generalist guessing at a service manual. Genuine OEM parts, industry-standard procedures.
Flat rate for the visit, with parts billed separately. For bigger jobs you'll see a written quote on-site before we proceed.
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TopBrewer Pro faults we diagnose
Every fault below comes from real TopBrewer Pro service calls, listed with its usual cause and how we put it right.
Grind buildup on the brew piston, worn cam followers, or seal fatigue, typically after 12 to 18 months of daily use. The chassis slides out on its rails via the quick-disconnect water and electrical fittings, then the brew group comes out per Scanomat procedure. We clean every wear surface, fit new seals and gaskets, grease the cams with food-safe lubricant, and verify clean cycling before the chassis goes back in.
A torn brew screen or a worn piston seal lets fines past. We pull the brew unit, inspect both screens, replace whatever shows wear, fit a new piston seal, and recalibrate the grind. Grounds bypass shows up more on a TopBrewer than on a counter-top machine because the coffee travels several feet of dispense line before it reaches the swan-neck tap.
Grind drifted coarse, brew temperature low, or pump pressure off spec. We measure brew pressure with an inline gauge, check the water temperature at the group, and adjust the dose targets through the service interface. A pump that can't reach spec gets quoted for replacement before we touch it.
Nine times out of ten this is scale insulating the heating element. We descale the boiler circuit, verify element resistance and amp draw, and replace the element if the damage is permanent. The filter cartridge feeding the unit gets checked too, because an exhausted cartridge is usually how the scale arrived.
After a cartridge swap the cycle counter has to be reset through the service menu; the alert rarely clears itself. We confirm the new cartridge is seated and primed, reset the counter, and watch the alert clear on both the machine and the app.
Milk-protein buildup collects in the foam chamber and the lines running from the cabinet fridge up to the tap. We take the milk pathway apart all the way to the swan-neck nozzle, sanitize every line, replace worn O-rings and the foam-intake spring, then run the app's daily clean cycle with your operator so the routine sticks.
Either a failing milk-temperature sensor, scale in the milk heat exchanger, or a pump running below spec. We test the sensor, descale the milk-side exchanger, verify pump flow, and replace the sensor if it reads out of spec. One visit covers it.
A worn pump impeller, an air leak in the suction line between the under-counter fridge and the machine, or a blocked intake screen. We pressure-test the milk circuit, inspect the pump head, and replace the impeller assembly. While the chassis is out of the cabinet, the suction-line seals get refreshed as cheap insurance.
Burr wear leads this category, with foreign objects in the hopper a close second. The grinder lives inside the under-counter chassis, so we slide the unit out, weigh the dose across 10 shots, inspect the burrs for chips and wear, and replace them if they're below spec. Anything foreign gets cleared, and we show your team how to check beans before topping up.
A stuck hopper gate, beans bridging above the grinder throat, or a failed grinder motor. We verify the gate operates, clear the bridging, and test the motor's current draw. Stale beans bridge persistently on low-volume installs, so we cover bean rotation with whoever does the refills.
The usual chain: site Wi-Fi or network trouble, an app pairing fault, or a controller communications fault on the under-counter unit. We verify the local network, check the connection to the Scanomat cloud, and re-pair the machine to the app. Faults that persist usually live in the building's network, and we work those through with your IT contact, firewalls and DHCP included.
Cloud-side sync failure or a controller firmware mismatch. We confirm the machine is on current firmware, check the Scanomat cloud account status, and force a recipe push from the service interface. Before we leave, every drink profile gets ordered through your app and verified at the tap.
TopBrewer pairs over Bluetooth first, then runs on Wi-Fi, so a router change, a channel conflict, or a 2.4 GHz / 5 GHz misconfiguration can break it. We reset the network module, re-pair through the Scanomat app, and confirm the machine is reachable from the cloud dashboard.
Status faults at the tap get read from beneath the counter through the Scanomat service interface. The full fault log tells us whether the trigger is mechanical, electronic, or cloud-side, and we fix it at the root rather than just clearing the light. A test drink ordered through your app proves the fix before we pack up.
When a solenoid leaks past its seat or a flow sensor drifts, the programmed flow timing no longer matches reality and the volume goes wrong. We isolate the misbehaving valve, replace or recalibrate as the tests dictate, and weigh the dispense against the programmed recipe before signing it off. The app's recipe mapping is checked at the same time.
Corrupted firmware, a failed power supply, or a tripped internal protection circuit. We work through the key test points with a multimeter, reflash the firmware from a known-good image where it's recoverable, and replace the power supply board when that's the real fault. Drink profiles come back down from the cloud once the machine recovers.
A worn nozzle seal, mineral deposit at the tap tip, or air in the dispense line. We descale the tap, fit a new nozzle seal, and bleed the line, then verify the stream across the espresso, milk, and water circuits before we leave.
Designed to slide out; not typically able to. Cabinets sag, drain lines snag, water feeds run short, and a fridge wedged against the back wall stops everything. We free the path, complete the repair, and quote remediation where the original fit-out left no service clearance, so the next call doesn't include an hour of cabinet wrestling.
Most Pro installs drain the drip tray straight to the building waste line, so a clogged or dry-fallen drain backs the tray up. We clear the drain, verify the float sensor reads true, and confirm proper drainage before the cabinet panels go back on.
Your coffee emergency ends here
Call or submit the form. We confirm your address, model, and the issue.
An experienced technician arrives, runs full diagnostics, and identifies the root cause.
You receive a flat, itemized quote. Nothing proceeds without your green light.
We complete the repair, run a test cycle, and walk you through what to watch for.
Parts on the truck
The record
They serviced our two-group through three separate cafes we've opened. Same technician knows our machine history every time.
*Estimated based on the approximate distance from our nearest service centre, average commute time, and median service-call length for one machine. Prices in Canadian dollars (CAD $). Final quote provided on-site after diagnosis.
FAQ
21 answers covering service, repair, parts, installation, warranty, and edge cases.
Updated August 2026
Grind buildup on the piston, worn cam followers, or seal fatigue, which typically arrives after 12 to 18 months of daily service. The unit isn't something staff can pull out and rinse; it comes out with the chassis on its rails. We strip it, fit new seals and gaskets, grease the cams, and cycle it until it runs clean.
A torn brew screen or a worn piston seal is letting fines past. It shows more on a Pro than on a counter-top machine because the coffee travels several feet of dispense line to the swan-neck tap. New screens, a new seal, and a grind recalibration normally end it.
Check whether other devices on the same network are up, then power-cycle the machine to retrigger the cloud handshake. If it still shows offline, the fault is the network module, the pairing, or the building's firewall. We diagnose all three and loop in your IT contact when the trail leads into the network.
Usually a cloud-side sync failure or a firmware mismatch between the controller and the app. We bring the firmware current, force a recipe push from the service interface, and verify every profile at the tap before leaving.
A drifting milk-temperature sensor, scale in the milk heat exchanger, or a pump running below spec. All three are testable at the machine, and the parts are stocked on the truck, so this is normally a one-visit fix.
Yes. Volume is programmed flow timing, so a solenoid leaking past or a drifting flow sensor pushes the cup off target. We isolate the valve, replace or recalibrate, and weigh the dispense against the recipe until it lands.
The controller can end up in a boot loop, which looks alarming and usually isn't fatal. We reflash from a known-good image where the board is recoverable, replace the power supply if that's the true fault, and pull the drink profiles back down from the cloud.
Almost always. The system is a serious capital purchase, and the common failures, seals, sensors, O-rings, even a full brew unit service, cost a small fraction of a new unit. You get the repair quote and an honest read on remaining life, and you decide.
Most single-fault visits run one to two hours, including the chassis slide-out and a test drink ordered through your own app at the end. Tight cabinets and compromised fit-outs add time, which is why we quote remediation when an install is fighting us.
Flat rate for the visit, parts billed at their actual cost on top. You'll hear the rate when you book, and for bigger jobs we quote in writing on-site before any work starts. No estimate that balloons mid-job.
Same-day. Call in the morning and a technician is usually on-site before the day is out; calls placed later in the day book for the next morning. Urgent breakdowns get priority routing.
The GTA and most of the Golden Horseshoe: Toronto through Mississauga, Vaughan, and Markham, out to Oshawa, Hamilton, and Niagara. If you're not sure you're in range, call and we'll tell you straight.
No. We work call by call. Plenty of customers put us on a maintenance schedule eventually, but that's their choice after seeing the work, never a requirement.
Parts carry their manufacturer warranty, and we stand behind our labour: if the same fault recurs, call us and we'll review it. Specific terms are discussed upfront on each job, not promised in marketing copy.
On-site whenever possible, which is most of the time. If a job genuinely needs the bench, like a full boiler rebuild or major electronics work, we'll say so before anything leaves your building.
Call us or send the form on this page. We confirm the machine, the fault, and a time window the same day. If it's urgent, say so and we'll route the nearest technician.
Diagnosis first: we confirm the fault, tell you what caused it, and quote the fix before touching a wrench. Most repairs finish in that same visit because the common wear parts ride on the truck.
High-wear parts for the platforms we service constantly ride on the truck. Anything else we order, usually next-day where suppliers allow, and we tell you the lead time before committing you to anything.
Usually, yes. We service legacy machines for as long as parts can be sourced, and we're honest when a repair stops making financial sense against a replacement. You get the math, you make the call.
Often, but that's not the pitch. We quote against the actual work, not a factory pricing book, and we'll tell you when a manufacturer warranty claim is the better route. Transparency is the value; the price usually follows.
Yes, and we do it by default on the way out. Half of repeat faults trace back to skipped daily cleaning or wrong routine, so the technician walks your team through what actually matters before leaving.
One call reaches a technician who knows this platform below the counter.
Call (289) 217-3796 now →