TopBrewer repair by people who fix them weekly. Across the GTA.

We do. Grajqevci services Scanomat's TopBrewer platform in offices, hotels, and high-end retail across the GTA, with the under-counter Pro and Compact systems making up most of those calls. The coverage list further down the page shows every zone we reach.

No, and we say that plainly. We're an independent commercial coffee equipment specialist, which means we quote against the actual work, take on out-of-warranty units, and keep older Scanomat generations running after the official channel moves on.

Milk pathway buildup and brew unit wear lead the log, the same as any bean-to-cup platform. After those come connectivity faults, where the app shows the machine offline or refuses orders, and dispense calibration drifting at the tap. Very little of it is exotic; most of it is wear, scale, or skipped cleaning.

Could be either, which is exactly why these calls frustrate people. We check the machine's network module and its Scanomat cloud registration, and if the trail leads into your building's Wi-Fi or firewall we work it through with your IT contact rather than leaving the two sides pointing at each other.

Milk protein builds up in the lines that run from the under-counter fridge to the tap, and the foam is the first thing it kills. The machine's self-clean cycles only help if the cleaning chemical is topped up and the prompts get run. We strip and sanitize the full pathway, fit new O-rings, and reset the routine with your team.

Yes. Drips, weak streams, and wrong volumes at the tap usually come down to a worn nozzle seal, mineral deposit, or a solenoid leaking past downstream. All of it is serviceable without replacing the tap, which matters, because the tap is the expensive showpiece of the system.

Yes, both run on the same under-counter architecture and we service them alongside the coffee systems. TopWater work is mostly filter cartridges, CO2 supply, and chiller faults; TopJuicer work is dispense calibration, cleaning cycles, and the same valves and sensors as the rest of the platform.

Less than you'd expect, if the original fit-out left clearance. The chassis slides out on rails with quick-disconnect water and electrical fittings, so most repairs happen right there in front of the cabinet. Where an install left the machine boxed in, we'll free it, do the work, and quote a fix so the next visit is faster.

The visit and diagnosis are a flat amount you hear when you book. Parts go on top at their actual cost: an O-ring kit is small money, a milk pump or controller is not, and you'll have the full number in writing before any larger job starts. If replacement genuinely makes more sense, we'll say that instead.

Breakdowns called in before mid-morning usually see a technician the same day; later calls book for the next business day. Mention the fault and what the app is showing when you call, and the van leaves with the likely parts loaded.

The wear parts ride with us: brew unit seals and gaskets, milk-system O-rings and hoses, filter cartridges, common valves and sensors. Items we don't stock come through Scanomat's authorized parts channel, typically within a few business days, and we tell you the lead time before you commit.

Yes, and we're one of the few that will. Seals, milk parts, burrs, and most sensors are still obtainable; older controllers come from refurbisher inventory, or we'll propose an upgrade to a current Scanomat module where the brew hardware is sound. When a repair stops being economical, you'll hear that from us first.

Carefully, yes. If a fault is covered by your agreement, we'll tell you to use it, because that fix costs you nothing. A lot of what actually goes wrong, scale, milk hygiene, worn consumables, sits outside coverage, and that's the work we handle every week.

The brew unit travels a fixed path each cycle, and the controller locks out brewing if it can't confirm the unit returned to its start position. Grind buildup, worn seals, and a drifting home microswitch are the usual culprits. One power cycle is worth trying; repeated forced restarts aren't, because they chew the drive.

Because the counter doesn't reset itself; it has to be cleared through the service menu. We reset it, check the new cartridge is seated and primed, and make sure the alert clears at both the machine and the app. If it still won't hold a reset, the controller's memory retention gets tested.

No. We work call by call, and plenty of TopBrewer sites simply keep our number. Sites that want a scheduled rhythm for filters, milk service, and descaling can set one up after they've seen the work, but it's never a condition.

Yes, fleet visits are routine. One booking covers every tap, one report lists what was done to each, and patterns across machines usually point at water or routine rather than the hardware. That's information a single-machine visit never surfaces.

Eight to ten years is the realistic window, and service history decides which end you land on. Milk hygiene and water treatment are the two life-shorteners, and both are preventable. We see well-kept units past the ten-year mark still pouring daily.

On-site, almost always. The platform is designed to be serviced where it stands, chassis out of the cabinet, panels off. The rare bench jobs, severe water damage or a controller rebuild, get flagged before anything leaves your building.

Often, yes. Evening and weekend slots exist for sites where a daytime visit means a queue of disappointed people, and they're arranged case by case when you book. Tell us your hours and we'll work around them.